Populations today demand digital experiences that are simple, fast, and easy to understand. However, for municipalities dealing with limited budgets and stringent privacy requirements, migrating services online is no easy task. Indeed, recruiting developers in high demand, supporting development, and maintaining high security compliance all pose unique challenges for government eservice delivery.
Fully developed in Canada and successfully deployed within provincial governments, Portage CyberTech's Online Services Platform (OSP) is a secure, consolidated solution for digital services delivery that is accessible to municipalities of all sizes to help better serve and engage with their citizens.
An optimal and unified user experience
Say goodbye to multiple login sessions. With the Portage CyberTech platform, only one secure session is required. By bringing together municipal services in one place, users can log in via a municipal website and access multiples services easily from any device.
With a streamlined interface that simplifies the user experience, CitizenOne can access taxe reports, building permits, and subsidies quickly and efficiently. By offering easily accessible services, municipalities can optimize their resources and increase citizen satisfaction.
The OSP's intuitive design ensures that no matter one's level of digital knowledge, citizens or employees will be able to set up and use the platform within minutes, enabling quick and rapid adoption.
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No disruptions or service interruption
Modernizing online services often means engaging in frustrating system-change processes. Portage CyberTech's Online Services Platform (OSP) instead configures to existing systems, enabling each municipal department to integrate into the platform without forcing either party to abandon their digital working method.
The goal of the platform is to make life easier for municipal employees and help citizens get services quickly, avoiding complex deployments and lagging adoption rates.
Adoption at anyone's pace
Portage CyberTech’s OSP offers flexible deployment options for municipalities of all sizes. Depending on the availability of resources and departmental cohesion, the platform can be deployed for small use cases, or very quickly across many services all at once.
For example, a municipality may begin by onboarding the parks & recreation department to the OSP as a pilot project to evaluate processes, consequently facilitating the migration of other departments to the platform after successful implementation has been assured.
On the other hand, a city with millions of inhabitants that is ready to integrate multiple services (e.g. taxes, permits, parking) will be able to work with the Portage CyberTech on a deployment plan able to roll out in just a few months.
Cybersecurity and privacy
With the tightening of legal frameworks concerning privacy across North America, information management requires much more expertise than ever before.
The risks associated with identity theft have never been greater. Portage CyberTech's CitizenOne was purposefully designed according to the principles of Privacy-By-Design, including mechanisms to safeguard identity information from being compromised.
Unlike other IAM tools, CitizenOne retains minimal personal data, encrypting, and tokenizing confidential information in order to protects users' privacy.
Thus, in case of a breach, the information becomes unusable for cybercriminals. Municipalities can better manage the risks associated with cyber-attacks while delivering digital online services securely and effectively.
Service for all
The UN's 2022 e-government survey emphasized the importance of public services digitization for economic development and bolstering the trust relationship between populations and governments.
However, many municipalities are reluctant to make a complete digital shift, fearing that certain generations will be left behind.
With Portage CyberTech's OSP, manual processes can still be used and integrated into digital systems. Thus, it becomes easier to serve all segments of the population using an efficient hybrid processes accessible to those with varying needs or comfort level with technology.
The power to upgrade services
Canadian municipalities have too often been asked to make do with almost nothing.
Portage CyberTech’s OSP platform empowers governments to deliver online services in an efficient and secure manner while meeting the expectations of the public and employees. By upgrading their digital services, municipalities of all sizes can ensure they are better able to serve and protect their citizenry while safeguarding trust in the digital realm.
If you are looking to offer online services to your citizens, do not hesitate to contact us.