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CitizenOne

Secure CIAM for Public Sector Clients focused on the citizen experience.

The trusted CIAM to better serve your citizens

CitizenOne consolidates all your services in one user-friendly dashboard and leverages powerful features to simplify the user experience and ensure compliance with privacy and data security obligations. With one secure login, citizens can seamlessly find and subscribe to services, while its self-service configuration capabilities allow for the fast and easy consolidation and delivery of services via the digital channel more securely than ever before. 

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Increase Citizen Satisfaction With its unified and configurable presentation capabilities, CitizenOne has an average adoption rate of 77% among its clients.

 
Achieve Cost Efficiency

Leverage open standards and self-serve configuration capabilities to deliver modern applications and legacy systems to your citizens in a highly efficient manner.



 
Strengthen Cybersecurity Enable rich service experiences without the need to duplicate citizen data. Keep sensitive details anonymous, and share information progressively, based on consent.  

 

"With Portage CyberTech, we plan to increase the number of digital services available from 9 to 160 this year."

Government Partner

What can citizens do with CitizenOne?


  24/7 access to services

Register for and access any service delivered through the product (e.g. apply for a permit, pay taxes, renew a library card, renew a license, update health card coverage)

Manage the sharing of personal information

 Choose their preferred channel of communication

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CitizenOne dashboard

What can CitizenOne do for your IT team?


Provide a single, consolidated online catalogue of services delivered by your organization 

 Unify user experience for all services

 Streamline form management

Easily and securely handle citizen consent

Deliver services to all types of user personas from one solution 

Unify the delivery of communications (notifications) across channels

Centralize identity verification and authentication

 Supply valuable data through an integrated analytics dashboard

 Issue verifiable credentials

Achieve brand consistency across all services

Enhancing Public Sector Services with CIAM

State and local governments and other public-sector agencies are continually being asked to deliver services to constituents at levels on par with private-sector service providers – despite not having the wealth of resources that private organizations are often afforded. Cloud-based customer identity and access management (CIAM) can help solve this challenge.

Ensure only the right users access the right services

CitizenOne is a modular solution that provides a toolkit for organizations to securely identify, verify, onboard, and authenticate their digital services’ users.

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Deliver notifications to the right channels across all services

Citizens receive vital messages and can view the status of their requests via their method of choice (e.g. SMS, email, online).This ensures satisfaction demonstrating high levels of support and proactive communication of the status of service requests.

Allow citizens to do all of their digital business from one account

Allow your citizens to take action in the roles they play in their day to day lives. CitizenOne enables a variety of user personas (e.g. business owners, employees, delegates), allowing them to achieve all their important outcomes from the convenience of a single account.

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Why do governments & and municipalities trust CitizenOne?

  • Citizen-tested and customer-proven ready-to-deploy solution
  • Developed in collaboration with provincial partners to address real world use cases
  • Maximizes security and minimizes cyberattack risks
  • Modular architecture API-based integration & end-point management
  • Relies on open standards like OAuth/OIDC and SAML
  • Fully scalable to address any number of users and services

Dive into CitizenOne’s Features and Benefits

CitizenOne - Secure Identity

Centralize identity and authentication management while handling service access policy, consent, and onboarding forms.

 
CitizenOne - Enhanced Trust

Enforce service access rules and identity verification.



 
Services Catalog Accelerator

Allow citizens to quickly and easily find and access services and drive up adoption rates.

 

 

More than 1.1 million citizens already use CitizenOne to enable their service interaction

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