Improving the digital services offered by governments and municipalities is no easy task. It involves multiple stakeholders, cumbersome approvals processes, and the need to demonstrate value and efficiency quickly.
Working with governments of all sizes on a daily basis, Portage CyberTech possess the technological expertise to enhance digital service delivery.
Digital Transformation Challenges in Government
Influenced by sleek digital technology experiences in the private sector, citizen expectations continue to grow, with governments under increasing pressure to match these standards.
These challenges, coupled with lengthy procurement processes and the need for solutions to be both scalable and accessible to all, make digital transformation a complex endeavor for government agencies.
However, many of these digital challenges can be met with end-to-end solutions that upgrade government and municipal services delivery.
Here's how Portage CyberTech can help provinces, territories, and municipal administrations improve their digital government service delivery across North America.
No disruptions: Leveraging legacy systems
While many vendors might suggest starting from scratch to deliver modern digital services, that is not always the best approach. You don’t have to replace, but can instead improve your current systems.
There are solutions that can co-exist and work with existing databases and systems. For instance, CitizenOne can seamlessly integrate with older systems, providing consolidated digital services within days of deployment.
Identity verification and privacy compliance
Portage CyberTech can seamlessly incorporate strong identity verification processes with the Secure Identity Portal, our IAM tool, or existing systems already in place. We align with the privacy and regulatory requirements specific to the needs of public administrations. This approach emphasizes privacy by design principles, ensuring that the solution complies with all relevant regulations.
We adapt to your current processes because we understand that flexibility is essential for any public administration.
Consolidating user experience: The key to success
Over time, the adoption of multiple Content Management Systems (CMS) and contributions from various teams can result in inconsistencies in the look and feel of government websites, making it hard for citizens to find the right services they need.
An inconsistent presentation may create frustration among users, eroding trust in your organization, and diminishing citizen engagement overall.
There is currently a huge trend in Canadian citizens demanding a better user experience for digital government services. To remedy this, it is crucial to unify the presentation of available services and catch up to the private sector in terms of usability.
Portage CyberTech’s CitizenOne: Services Catalog Accelerator can help consolidate the interfaces and streamline access to services, increasing public trust and, in turn, the likelihood of citizen adoption. Once a constituent is on your website, all available services are clearly and easily accessible in one place.
This approach greatly eliminates user frustration. Furthermore, if you want to maximize the information infrastructure on your government website, Portage CyberTech’s Drupal-based CMS and DXP combined with certified accessible web design services can help truly redefine how citizens access and experience online services.
Let us take on the burden of the integration
As organizations often employ numerous digital tools, managing the integration of new solutions can be challenging. In fact, many digital transformation projects fail because of integration-related complications. According to McKinsey, BCG, KPMG, and Bain & Company, "the risk of failure for an organizational digital transformation is between 70% and 95%.”
Portage CyberTech can take on the responsibility of integrating your new digital solutions and act as intermediaries with suppliers.
Having connected our consolidated digital solutions with various suppliers for many years, managing integration projects is our specialty. We also identify and streamline unused solutions within your public administration, optimizing resources.
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Leave no one behind: Streamlining processes for everyone
Some companies may talk about digitizing online government services, but often only address online access while leaving a big part of the digitization process incomplete, especially for in-person services.
Service digitization should optimize internal processes, and these processes should in turn impact the quality of service at the counter. For instance, with our 1CRM system, an employee can use the same management tool for handling online requests because our CRM is connected to CitizenOne and other existing management tools already in your organization’s tech stack.
Our comprehensive CRM consolidates both in-person and digital processes, benefiting both employees and clients.
Meet modern citizen expectations
Thanks to advancements in the private sector, governments worldwide are facing heightened expectations from their citizens, who are accustomed to streamlined, efficient digital experiences in their daily lives. Meeting these expectations requires governments to adopt a proactive approach to digital transformation.
Here are some ways your organization can meet those expectations through the delivery of digital public services and increase overall public value.
Stimulate Engagement through Secure Digital Means
Digital services are no longer a luxury or a trend; they are a necessity. From the young to the elderly, today everyone is connected through some form of digital medium. Recognizing this, our platform is designed to be inclusive, secure, interactive, and intuitive.
By transitioning to a digital-first approach, governments can reach their citizens directly, irrespective of where they are located. This fosters better communication, builds trust, and stimulates engagement.
When citizens are informed and involved, they not only understand governmental programs and activities better but also feel a sense of ownership and belonging.
Innovative governments that care, adapt and evolve
As we've seen in the IDC report funded by Portage CyberTech: "An Informed Approach to Digital Transformation: Critical Consideration for Canadian Government", at the heart of citizen expectations lies a simple idea: for governments to genuinely care for their citizens, they must evolve, adapt, and innovate.
Indeed, in this era of rapid technological evolution, expectations are continually changing. The only way to constantly adapt is to prioritize going digital in order to innovate, and continue to monitor what does and doesn't work in real-time.
With Portage CyberTech's Online Services Platform, governments now have the ultimate tool to prioritize the digital realm securely and position themselves as perpetual innovators.
An OpenGov system that elevates the well-being of businesses and citizens
Trust between a government and its people is crucial, as is the relationship between City Hall and its community. A government that listens and responds is one that thrives. Portage CyberTech’s Online Services Platform nurtures this bond.
It enables seamless communication, creating a bridge between governance and the governed. This synergy makes the government more than just a regulatory body; it becomes a facilitator for prosperity, progress, and happiness.
The End of Redundancy: Streamlining Internal and External Workflows
One of the most common grievances shared by citizens and businesses alike regards excessive bureaucratic redundancy. Multiple forms, repetitive information, long wait times – all these can now be relegated to the annals of history. With Portage CyberTech’s Online Services Platform, every workflow is digital.
This means that citizens will no longer have to wait in long queues at City Hall to apply for permits or receive marriage certificates. Every process, transaction, and interaction is digital, fast, and efficient—tremendously improving overall public service delivery.
Accelerating digitization ultimately leads to better communication and more efficient utilization of services for citizens, governments and municipalities alike.
Replacing pen and paper with electronic signatures
Consolidating online services is a simple and frictionless endeavor when optimizing processes with electronic signatures.
Portage CyberTech’s suite of solutions—ConsignO Cloud, our trusted electronic signature platform;CertifiO digital signatures; 1CRM, our customer relationship management system; and CitizenOne, our trusted citizen portal—all seamlessely integrate to deliver efficiency gains and save your organization from a maze of wasted time and paperwork.
All parties involved can sign in full compliance using our signature platform, which offers both two-factor signatures and digitally verified signatures.
Today, some processes still require print-scan-send cycles. This process decreases adoption for online processes and ultimately, creates frustration for the user. In addition, this method is not always compliant for long-term archiving.
Specialized Solutions for Governments and Municipalities
With evolving demands and expectations, it's essential to have solutions tailored specifically for public entities. Whether it's streamlining arts funding, simplifying procurement workflows, or ensuring secure digital interactions, specialized solutions are not just a necessity—they're the foundation for a transparent, efficient, and trust-building digital future.
Indeed, Portage CyberTech has based its innovations on governmental specialization for decades.
Grants, arts, and community portals: simplified and streamlined
A vibrant community is one that celebrates its arts, acknowledges its talents, and supports its initiatives. However, accessing grants, participating in arts programs, or simply engaging with the community can often be a tedious process.
Not anymore. Portage CyberTech’s brings a simplified portal system to the table. Whether you're an artist seeking a grant, a community leader organizing an event, or a citizen wanting to partake in a local program, simplified access is now at your fingertips with a consolidated and easy-to-use platform.
Transparent, efficient, and user-friendly, these portals are the bridge between dreams and realization.
Solving Independent Procurement Processes
Procurement processes form the backbone of governmental and regulated industry operations. Over time, as departments evolved and expanded, each adopted its own distinct set of processes.
While this independent evolution might have suited the specific needs of each department at a given time, it's clear now that this fragmented approach has led to operational nightmares.
Employees grapple with diverse workflows, which are often redundant or contradictory. For citizens, this fragmentation is even more palpable. They are often left navigating a maze of processes, unsure about the correct path to take, and frustrated by the lack of uniformity.
What's needed now is a cohesive, integrated approach to procurement, one that brings together the best of each department while eliminating redundancies and inefficiencies.
Exceed the Private Sector User Experience
As previously mentioned, the world has gone digital, and so have expectations. A staggering 93% of citizens now expect their digital experiences with public services to match, if not exceed, those offered by the private sector.
This isn't just about aesthetics or user interface design; it's about fluidity, simplicity, and efficiency. When users engage with a digital platform, they expect the process to be smooth, intuitive, and free of unnecessary complications.
By aligning public sector digital services with these expectations, governments and regulated industries aren't just enhancing user experience; they're building trust. In a world where digital interactions form the core of business and personal transactions, establishing and maintaining this trust is paramount.
Online Services Platform: 30 Years in the Making
Success isn't built overnight. It's the culmination of years of experience, expertise, and evolution. The Online Services Platform from Portage CyberTech is a testament to this journey.
Crafted over three decades, it represents the synergistic collaboration of industry benchmarks: Vivvo, Notarius, 1CRM, OPIN, and Becker-Carroll.
Each of these companies brought to the table their unique solutions, honed and perfected over the years. Today, they've come together under the umbrella of Portage CyberTech, with a singular vision: to aid regulated organizations and governments in their digital transformation endeavours.
The strength of the Online Services Platform lies not just in its state-of-the-art technology but in the collective wisdom and expertise backing it. By pooling together their resources, knowledge, and proven solutions, Portage CyberTech is poised to simplify the intricate web of administrative processes, making digitization not just a goal but an easily attainable reality.
One Government Perspective that Fits Citizens' Expectations
For too long, governments have operated in silos with departments functioning as independent entities, leading to digital transformation failures.
While this might have offered a degree of operational autonomy, it's evident that from a citizen's perspective, the results are far from ideal. A unified governmental perspective is vital, one that offers a seamless and integrated experience to its citizens.
At Portage CyberTech, we believe in this holistic vision. Our Online Services Platform is more than just a digital tool; it's a bridge between governments and their citizens. It's a commitment to understanding and meeting citizen expectations.
By offering a unified platform that streamlines processes, eliminates redundancies, and enhances user experience, we're helping governments transition from a fragmented operational model to one that resonates with the modern citizen's expectations.
In essence, it's about reimagining governance for the digital age, and building systems that are not just efficient, but also empathetic.
With Portage CyberTech's Online Services Platform, governments and regulated industries are not just equipping themselves to meet today's challenges, but are also future-ready, ensuring that they can continue to serve their citizens efficiently, effectively, and with the care they deserve.
Time-Sensitive Deployment & Cost Predictability
Our Online Services Platform is ready-to-use with transparent deployment costs, eliminating the need to overhaul budgets or endure lengthy approval processes. You can adopt our portfolio gradually to suit your technical, regional, and financial requirements, as it offers scalability to align with your budget.
With CitizenOne, you can analyze online service traffic through a coherent dashboard, making informed decisions over time without significant investments in do-it-yourself development.
In addition, with ConsignO Cloud, you can measure the volume of projects signed in a year, which allows you to better anticipate your expenses and measure the time saved from following up with your internal-external signatories.
Streamlining: One Provider for 6 Integrated Digitization Solutions
Portage CyberTech's Online Services Platform simplifies supplier management, offering a responsible solution designed for governments and municipalities complete with professional integration services.
Our portfolio enables governments to deliver digital services in an effective way, simplifying internal IT management processes dealing solely with one trusted vendor.
Our solutions are compatible and reliable. Organizations will benefit from security updates, evolving standards, and legal compliance with our tools, as we already adhere to the highest standards in North America.
Moreover, our government partners have experienced an impressive 77% online adoption rate with CitizenOne and a 95% user satisfaction rate with ConsignO Cloud trusted signatures.
Contact us for a free demo; we are ready to assist you in serving your citizens better.
